A notice for all travel insurance policy holders

Unfortunately we have made the decision to close Tilda Travel. 

For those of you with existing travel insurance policies you are covered under the terms and dates outlined in your policy document. The underwriters, claims and emergency assistance teams are available to respond to your policy.


Options for contacting us

1. Emergency claims

If you need to make an emergency claim, you can call +61 2 6190 0412 (option 1) from anywhere in the world.


2. Making a claim

Go to our travel claims portal to submit your claim.


3. Contacting us

You can get in touch with us at [email protected]


4. Download the PDS

You can download the Product Disclosure Statement here.

Travel Insurance with TildaTravel

- Cruise Pack Option

Whether travelling solo, in a couple, with your family or extended family and friends, purchasing the TildaTravel Cruise Pack option in addition to the primary insurance policy offers flexible, value for money cover that brings peace of mind for your holiday.

TildaTravel Insurance policy + Cruise Pack Option includes
tilda travel insurance

  • 24/7 Emergency assistance
  • Unlimited overseas and onboard medical expenses*
  • Kids go free+

TildaTravel Insurance also has other optional packs available for purchase:

  • Save $ on car hire excess~
  • Extend the policy for pre-existing medical conditions**




Terms and conditions apply

*Sub-limits apply to this benefit. Conditions, limitations and exclusions apply.  Please refer to the Product Disclosure Statement for further details.
+If they’re under 19 and dependent, they’re included in your policy fee.
~A small loading on the travel insurance policy can cover car hire excess for up to $5000.
**Premium loadings will apply.  Not all pre-existing conditions are covered.  Provide details during the quote and TildaTravel will confirm if the pre-existing condition is included in the policy.

If a person intends to go on a sea or ocean cruise for two or more nights they must purchase a Cruise Pack in addition to the base policy, otherwise they will not have cover with TildaTravel Insurance.  Benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Tilda Pty Ltd ABN 92 620 276 735 (Tilda Travel) acts as authorised representative (AR No. 1261651) of Agile Underwriting Service Pty Limited (ABN 48 607 908 243, AFSL 483374 (Agile) an agency acting on behalf of the insurer Certain Underwriters at Lloyds. Any advice provided is general only and may not be right for you. To decide if the insurance is right for you please carefully read the Product Disclosure Statement and Financial Services Guide available at tildatravel.com.au.