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COVID-19 Update - 18 March 2020

We at Cruise1st want to thank you for your patience and continued support.

Due to the current unprecedented circumstances around COVID-19 (coronavirus), our sales and customer support teams are experiencing an extremely high volume of calls and emails.  As a result, you may experience extended wait times when calling and delayed response times on emails. We understand this is a frustrating experience, and we ask for your patience as our team works hard to assist and respond as quickly as possible and in the order of cruise departure date.

If you are following up on a refund or a reimbursement claim, please note we have processed all the refunds on our end for your cruise portion, sent your receipts to the cruise lines and other suppliers, and requested assistance in recovering the costs for any out-of-pocket expenses you may have incurred. Please be aware there will be a delay on top of the usual eight-to-twelve-week wait time for the refunds to reach your bank account.

We kindly ask that if your enquiry or request is not relating to cruises departing within the next 20 days, please delay contacting us, so we may expedite resolutions for our customers travelling within this period.

We greatly appreciate your patience. 

Cruise1st Team


Cruise Line Updates


Cruise Line - COVID-19 Updates

The World Health Organisation characterised COVID-19 as a pandemic as of 12 March 2020, and unfortunately, many cruise lines have made the difficult decision to suspend their operations for a short period of time.

To help you, here are all the latest updates from the cruise lines, as well as the latest from the government advisory boards.

Royal Caribbean International View updates
Celebrity Cruises View updates
Azamara View updates
MSC Cruises View updates
Princess Cruises View updates
Carnival Cruise Line View updates
Norwegian Cruise Line View updates
P&O Cruises Australia View updates
Costa Cruises View updates
Cunard View updates
Holland America Line View updates
Seabourn Cruise Line View updates
Oceania Cruises View updates
Crystal Cruises View updates
Dream Cruises View updates
Quark Expeditions View updates
Aurora Expeditions View updates
Celestyal Cruises View updates

 

Updates from the Australian Government

Smart Traveller Cruise Advice View updates
Smart Traveller Destinations View updates
Cruise Line International Association Australasia View updates

Open Hours


New Bookings

If you have an enquiry about one of our cruise deals or need help deciding what package is best for you, our Cruise1st specialists are just a call away. 

Monday to Friday 9:00 AM - 5:00 PM
Saturday & Sunday Closed

Customer Service

If you already have a booking with Cruise1st and would like to speak to someone about your upcoming cruise or past booking, our customer service team is at your service. 

Monday to Friday 9:00 AM - 5:00 PM
Saturday & Sunday Closed

How to Contact Cruise1st


Questions about and changes to your booking

If you have an existing booking with Cruise1st and need to speak to our customer support team, below are a few ways to get in touch:

  1. Simply complete the contact form below and a customer service representative will be in touch as soon as possible

  2. Call us on 1300 803 734 (from Australia) or +61 2 8599 3524 (from overseas) 

Appointments

If you would like to visit our office in person, an appointment is required to ensure we have the right team member available to assist you on the day. Simply complete the contact form below to book an appointment with us in advance. 

Location

Level 2, 157 - 159 Walker Street
North Sydney NSW 2060

Careers 

Cruise1st is always on the lookout for top talent. Explore our current career opportunities.


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