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Monday - Friday 9am - 7pm / Sat & Sun 9am - 5pm / Aftersales Mon - Fri 10am - 4pm
All Major credit cards accepted
All Major credit cards accepted
Contact Us



New booking enquiries

Our team of Cruise Specialists are available from 9am - 7pm on weekdays, and 9am - 5pm on weekends. Call us on 1300 857 345, or email us at


Existing bookings

If you have an existing booking and need to speak to our Customer Support team, please contact us on 1300 857 345, or email us at  Our Customer Support team operates between 9am - 5pm on weekdays, and are closed on weekends.


From overseas

+61 2 8599 3524


By post

Cruise1st Australia
Level 2, 157 - 159 Walker Street
North Sydney NSW 2060



To apply for a role at Cruise1st, submit an expression of interest, or find out more information please email



Feedback, suggestions and complaints need to be submitted in writing to  If you need to make a complaint, please provide as much information as possible in writing so our team can assist you quickly.  We aim to resolve complaints wherever possible within 10 business days. 


Visit our office

We are located a short distance from North Sydney train station.  If you need to visit our offices in person, please ensure you make an appointment by emailing in advance. Appointments are required to ensure we have the right team member available to assist you on the day.