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Coronavirus Update
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COVID-19 Update
Due to the current circumstances around the global pandemic coronavirus, our sales and customer support teams are experiencing an extremely high volume of calls and emails. As a result, you may experience extended wait times when calling and delayed response times to emails.
If you are following up on a refund or a reimbursement claim, please note that refunds will be processed as a lump sum once we receive the funds back from all suppliers. Due to the sheer volume of transactions, there will be a delay on top of the usual 8-12 weeks wait time and refunds can take refunds up to 16-20 weeks at this stage.
For any further information with regards to travel bans and restrictions, please refer to these websites:
• http://www.smartraveller.gov.au/
• https://www.health.gov.au/
• https://www.homeaffairs.gov.au/
Thank you for your patience and stay safe.
In the meantime, if you wish to find the latest information on consumer rights, travel and event cancellations in relation to COVID-19, click here. This will be updated regularly by the Australian Government as new guidance is available.
Cruise1st Team.
Cruise Line Updates
Cruise Line - COVID-19 Updates
The World Health Organisation characterised COVID-19 as a pandemic as of 12 March 2020, and unfortunately, many cruise lines have made the difficult decision to suspend their operations for a short period of time.
To help you, here are all the latest updates from the cruise lines, as well as the latest from the government advisory boards.
| Royal Caribbean International | View updates |
| Celebrity Cruises | View updates |
| Azamara | View updates |
| MSC Cruises | View updates |
| Princess Cruises | View updates |
| Carnival Cruise Line | View updates |
| Norwegian Cruise Line | View updates |
| P&O Cruises Australia | View updates |
| Costa Cruises | View updates |
| Cunard | View updates |
| Holland America Line | View updates |
| Seabourn Cruise Line | View updates |
| Oceania Cruises | View updates |
| Crystal Cruises | View updates |
| Dream Cruises | View updates |
| Quark Expeditions | View updates |
| Aurora Expeditions | View updates |
| Celestyal Cruises | View updates |
Updates from the Australian Government
|
Smart Traveller Cruise Advice |
View updates |
| Smart Traveller Destinations | View updates |
| Cruise Line International Association Australasia |
|
COVID-19 (coronavirus) information for consumers |
Open Hours
New Bookings
If you have an enquiry about one of our cruise deals or need help deciding what package is best for you, our Cruise1st specialists are just a call away.
| Monday to Thursday | 9:00 AM - 5:00 PM |
| Friday, Saturday & Sunday | Closed |
Customer Service
If you already have a booking with Cruise1st and would like to speak to someone about your upcoming cruise or past booking, our customer service team is at your service.
| Monday to Thursday | 9:00 AM - 5:00 PM |
| Friday, Saturday & Sunday | Closed |
How to Contact Cruise1st
Questions about and changes to your booking
If you have an existing booking with Cruise1st and need to speak to our customer support team, below are a few ways to get in touch:
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Simply complete the contact form below and a customer service representative will be in touch as soon as possible
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Call us on 1300 803 734 (from Australia) or +61 2 8599 3524 (from overseas)
Careers
Cruise1st is always on the lookout for top talent. Explore our current career opportunities.
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