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COVID-19 Update - 18 March 2020
We at Cruise1st want to thank you for your patience and continued support.
Due to the current unprecedented circumstances around COVID-19 (coronavirus), our sales and customer support teams are experiencing an extremely high volume of calls and emails. As a result, you may experience extended wait times when calling and delayed response times on emails. We understand this is a frustrating experience, and we ask for your patience as our team works hard to assist and respond as quickly as possible and in the order of cruise departure date.
If you are following up on a refund or a reimbursement claim, please note we have processed all the refunds on our end for your cruise portion, sent your receipts to the cruise lines and other suppliers, and requested assistance in recovering the costs for any out-of-pocket expenses you may have incurred. Please be aware there will be a delay on top of the usual eight-to-twelve-week wait time for the refunds to reach your bank account.
We kindly ask that if your enquiry or request is not relating to cruises departing within the next 20 days, please delay contacting us, so we may expedite resolutions for our customers travelling within this period.
We greatly appreciate your patience.
Cruise1st Team
Cruise Line Updates
Cruise Line - COVID-19 Updates
The World Health Organisation characterised COVID-19 as a pandemic as of 12 March 2020, and unfortunately, many cruise lines have made the difficult decision to suspend their operations for a short period of time.
To help you, here are all the latest updates from the cruise lines, as well as the latest from the government advisory boards.
| Royal Caribbean International | View updates |
| Celebrity Cruises | View updates |
| Azamara | View updates |
| MSC Cruises | View updates |
| Princess Cruises | View updates |
| Carnival Cruise Line | View updates |
| Norwegian Cruise Line | View updates |
| P&O Cruises Australia | View updates |
| Costa Cruises | View updates |
| Cunard | View updates |
| Holland America Line | View updates |
| Seabourn Cruise Line | View updates |
| Oceania Cruises | View updates |
| Crystal Cruises | View updates |
| Dream Cruises | View updates |
| Quark Expeditions | View updates |
| Aurora Expeditions | View updates |
| Celestyal Cruises | View updates |
Updates from the Australian Government
| Smart Traveller Cruise Advice | View updates |
| Smart Traveller Destinations | View updates |
| Cruise Line International Association Australasia | View updates |
Open Hours
New Bookings
If you have an enquiry about one of our cruise deals or need help deciding what package is best for you, our Cruise1st specialists are just a call away.
| Monday to Friday | 9:00 AM - 5:00 PM |
| Saturday & Sunday | Closed |
Customer Service
If you already have a booking with Cruise1st and would like to speak to someone about your upcoming cruise or past booking, our customer service team is at your service.
| Monday to Friday | 9:00 AM - 5:00 PM |
| Saturday & Sunday | Closed |
How to Contact Cruise1st
Questions about and changes to your booking
If you have an existing booking with Cruise1st and need to speak to our customer support team, below are a few ways to get in touch:
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Simply complete the contact form below and a customer service representative will be in touch as soon as possible
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Call us on 1300 803 734 (from Australia) or +61 2 8599 3524 (from overseas)
Appointments
If you would like to visit our office in person, an appointment is required to ensure we have the right team member available to assist you on the day. Simply complete the contact form below to book an appointment with us in advance.
Location
Level 2, 157 - 159 Walker Street
North Sydney NSW 2060
Careers
Cruise1st is always on the lookout for top talent. Explore our current career opportunities.
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