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All ready for your cruise holiday? We have some great news for you – most cruise lines allow you to save time before you go by checking in for your cruise online. Once you’ve checked in online, you’ll be able to order luggage labels and book excursions directly through the cruise line.
Please note, for any sailings with Carnival Cruise Line, Princess Cruises, P&O Australia, or Cunard, Cruise1st is unable to email or post the final travel documentation or provide access to your print-at-home documents until your final balance is paid and online check-in has been completed.
Check-in is much easier if you’ve got everything in hand. Here’s the information you’ll need to complete your online check-in:
When completing your online check-in, you may also be required to give credit card details to set up an onboard expense account. Cruise lines might also ask for the details of your travel insurance policy.
Travelling to North America? Don’t forget you will require a valid ESTA (Electonic System for Travel Authorisation) for travel to the United States. Similarly, if you’re visiting Canada, you will need a valid ETA (Electronic Travel Authorisation). Applicable visas may be required for each international destination. Unsure of the requirements for your passport or visa? Make sure that you take a look at our Passports and Visas information page.
Your cruise line reference number is located on your Booking Confirmation and Itinerary bolded in RED under the Cruise Details section.
Your cabin number is listed on your Booking Confirmation and Itinerary under your Cruise Details. Please note that if your cabin number states GUAR or GTY, the cruise line will allocate your cabin number at random anywhere up until the day of your sailing.
If you have booked a guarantee cabin, the cruise line may allocate your cabin at any time up to a week prior to departure. You may be able to indicate a cabin preference on a guarantee cabin booking earlier, however you will be required to pay an upgrade fee to secure your preferred cabin. If you have booked a guarantee cabin and would like to pay an upgrade fee to secure a preferred allocation, please email us from contact us page.
On most Cruise lines the currency is USD, however it can vary, please see list below:
Information about ship amenities will be available on the cruise lines website after you complete your online check-in. Otherwise to upgrade a part of your booking, please email us from contact us page. For more information about your time on board, visit our Guide to Cruising.
To book an accessible cabin, we recommend you contact us on 1800 633 300 and complete your booking over the phone. You can also submit an online enquiry form and a member of our team will get in touch to complete your booking. You cannot confirm an accessible cabin online.
You can make a booking online on a guarantee promotion, however you will need to contact us immediately from contact us page or 1800 633 300 and Cruise1st will process a request for an accessible cabin with the cruise line directly. If an accessible cabin cannot be confirmed or allocated, we will provide a full refund.
Please note to allocate an accessible cabin, the cruise line may require a special needs form be completed or additional information provided prior to confirmation.
Visit our online check-in page
A guaranteed cabin is a cabin booked without a specific cabin allocation. Booking a guaranteed cabin, for example a guaranteed inside will ensure that you receive a cabin in that category or higher. Your cabin will be allocated to you prior to your cruise but you have no say on the cabin’s position or deck. Your cabin allocated can be anywhere on the ship (Forward, Midship or Aft and on any deck)
Your cabin may be assigned almost instantly even if this is months prior to your sail date. It is equally possible that your cabin will only be assigned a few weeks or even days before you sail. Although unlikely, it is not unheard of to have a guaranteed cabin allocated on the day of departure.
Visit our online Booking Guide, or if you’d like the help of one of our friendly cruise specialists, select enquire online and complete our online form.
Visit our online check-in page
Our Cruise1st booking terms and conditions can be found online and are contained in our important information email sent when you make a booking. Please read our T&Cs carefully as these apply to all bookings made through one of our travel consultants and on our website. Click here to read our booking terms at any time Additional supplier conditions may apply to components of your package, such as cancellation penalties or non-refundable deposits. Supplier terms are outside the control of Cruise1st as your booking agent, and cannot be waived by a member of our team.
We aim to provide all travel documentation 3 weeks prior to departure. While we may be able to provide documents earlier, many suppliers do not make final documents available to us until closer to departure.
If you need to change or cancel your booking, please email us from here. Some components of your booking, including the cruise, may be non-changeable and non-refundable. In the event your booking can be amended, our customer support team will email you a quote and details of the requested changes. Cruise1st fees will apply in addition to any supplier penalties.
If you need to have your documents posted, please let us know by emailing us from contact page. You may contact us by post at Level 2, 157 Walker Street, North Sydney NSW 2060.
Cancellation fees vary for each booking and are subject to supplier penalties. Cruise1st will charge a $300 per person cancellation fee, however each supplier may charge their own fee.
If you choose to rebook with Cruise1st we will reduce our $300.00 per person cancellation fee to a $50.00 per person rebooking fee.
It depends on what you have booked, please contact our Customer Support Team on 1800 633 300 to discuss the fees of your booking. Some important information to know before calling:
Our Cruise1st booking terms and conditions can be found online and are contained in our important information email sent when you make a booking. Please read our T&Cs carefully as these apply to all bookings made through one of our travel consultants and on our website. Click here to read our booking terms at any time.
Additional supplier conditions may apply to components of your package, such as cancellation penalties or non-refundable deposits. Supplier terms are outside the control of Cruise1st as your booking agent, and cannot be waived by a member of our team.
If you need to change or cancel your booking, please email us via contact page. Some components of your booking, including the cruise, may be non-changeable and non-refundable. In the event your booking can be amended, our customer support team will email you a quote and details of the requested changes. Cruise1st fees will apply in addition to any supplier penalties.
Refunds can take up to 12 weeks, this is because we need to wait for all funds to be received back from the suppliers.
We will issue you refund back to your method of payment (Visa, MasterCard, AMEX or bank transfer).
We have a dedicated transfers team who can quote via email all your transfer needs. For a competitive quote, please contact them via contact us page.
We offer all transfer needs for your holiday, whether it be from the Airport to your hotel or from your hotel to the cruise port. We offer Private and Shared Shuttle transfers where available. Please note that in some instances Shared Shuttle services are not available.
Your transfers will be added onto your Cruise1st booking, you can pay by any of our options listed in our “Payment” section.
Our payment options are:
When paying with a Visa, MasterCard or AMEX there is the below surcharges over the phone and on our website:
When paying via Bank Transfer, our details are:
Account Name: Cruise1st Australia PTY LTD
Account BSB: 082 057
Account Number: 405 501 399
We offer all transfer needs for your holiday, whether it be from the Airport to your hotel or from your hotel to the cruise port. We offer Private and Shared Shuttle transfers where available. Please note that in some instances Shared Shuttle services are not available.
Your final payment is due 20 weeks prior to departure. If you have booked within this time, your Sales Consultant will ask for full payment at the time of booking.
In some cases, we are able to extend your final due date, please contact our Customer Support Team on 1800 633 300 or from contact page. Please note that in some cases we are unable to extend the due date as we need to meet the payment dates of suppliers to avoid cancellation of your booking.
Visit our Passports and Visas page.
Yes, there is requirement for a Visa when visiting China. Cruise1st do not organise visas. For all your visa needs, please contact the Visa Machine or your local Chinese Embassy.
Visa costs vary from country to country. Please visit check the prices with the Embassy of the country you are travelling to.
Some countries that require a visa for entry will be organised by the cruise line for you. To check if they do, please visit the Cruise lines website and their information.
We aim to provide all travel documentation 3 weeks prior to departure. While we may be able to provide documents earlier, many suppliers do not make final documents available to us until closer to departure.
For all our China tours, we aim to email out all documents required for your Visa application approximately 45 days prior to departure.
You can contact our Customer Support Team via contact page or by calling us on 1800 633 300 for all documentation and discrepancies.
For cruise lines such as Princess, Carnival and Cunard their online check in is compulsory and this must be completed before your documents are issued. These documents are printable straight from your online check-in and will not be sent by Cruise1st.
Simply email our Customer Support Team from contact page to add these to your booking.
Cruise1st does not allocate specific seating on flights. To do this, you can simply log onto your travelling airlines website and manage your booking with your Airline reference number. Some airlines will charge to pre-select seats.
Please note that some airlines do not allow pre-selection of seats, however this can still be done upon check in at the airport.
Call us on 1800 633 300 or email us from contact page.
Our team of cruise specialists are available for new booking and quite enquiries from 9am – 7pm weekdays and 9am – 5pm weekends. If you already have a booking, our customer support team are available 9am – 5pm weekdays.
Cruise1st offer a wide range of cruise terminal, airport, hotel and tour transfers from 1000’s of providers in over 100 countries. Our Transfers team have specialist knowledge in single, group and luxury transfer options with reliable and licensed operators.
While you may prefer to rely on taxis and public transport during your holiday, we recommend pre-booking your transfers to take the stress out of getting to and from each stop on your itinerary.
A private or shared transfer may be able to pick you up closer to your arrival point, and can often be easier to locate than local transport options.
Trust our expert consultants to help you get the best deals, access special and exclusive promotions, upgrades and inclusions. We offer the largest range of cruise itineraries and also specialise in Fly, Cruise, Tour & Stay packages. Cruise1st offers competitive rates on airlines, hotels, tours and transfers as well as guaranteeing best cruise prices.
In line with our customer-centric culture and business strategy, Cruise1st is not charging any cancellation or amendment fees for COVID-19 related bookings. In addition, Cruise1st are also refunding the full amount of the agency commission back to our customers to maximise the refund or credit amount our customers are receiving.
Our experienced consultants are focused on all the updates from the cruise lines and are up to speed with the latest developments and industry status. Combining their experience, product knowledge and industry updates with the close working relationship with all the cruise lines, our experts will provide the best advice tailored to your needs.
More Savings:
On top of using your FCC, you can access exclusive promotions, inclusions and upgrades.
Luxury of Options:
Pick from several new itineraries following the cruise line’s ship deployment programs.
Extra Funds:
No cancellation or amendment fees. Refunding all agency commission BACK to you, our customers!
Expert Consultants:
Speak with expert accredited cruise consultants with over 20 years experience in the industry.
Peace of Mind:
Cruise1st is part of Dreamlines group with a global footprint operating in more than 8 markets.
A Future Cruise Credit is a credit amount that you receive from a cruise line to use towards your future travel. Think of it as a gift voucher that you can redeem towards booking a cruise. Just like a gift voucher, this credit comes with its own T’s & C’s such as validity dates. This credit amount will be issued under the passenger name and is not transferable to anyone else.
The Future Cruise Credit will normally come with an expiration date. There are two important dates to keep in mind, the first being the ‘travel by’ date, which is the date by which the cruise needs to be booked. The second is the credit expiration date. It’s very important to check the terms and conditions for each Future Cruise Credit.
The calculation and the amount will depend on the cruise line; It might be the same amount as the cost of your booking or might be more to compensate for any inconvenience. We have seen majority of the cruise lines are offering 125%-150% of your cruise booking value as FCC. The important thing to remember is that the calculation is always based on base fare price. Cruise price is normally consisting of different elements; Base fare, taxes, port charges and fees, additional purchases such as onboard credit or shore excursions, add-ons such as drinks or internet package. For calculating the amount of FCC, only the base fare is being considered. To avoid any confusion, the best way is to contact one of our experts and they will provide all the details. We will also be able to tell you the amount you have available and also share the information about all the sailings you can use your FCC towards.
It is unlikely as FCCs are normally non-refundable however it may be possible depending on the cruise line. Future credit has been deemed as an acceptable form of remedy for compensation by Australian Competition and Consumer Commission.
You can use your FCC towards a cruise fare of any future sailing, with the same cruise line. You can also use it to upgrade your cabin. Normally Future Cruise Credits can only be applied to new bookings, however, considering the current circumstances, some Cruise Lines are allowing customers to use their FCC towards an existing booking. For scenarios that your new booking is cheaper than the value of your FCC, different cruise lines have different policies; in some cases, the difference will be refunded to you or you will receive FCC for the difference and in some cases, you need to make sure you use up the full amount by you upgrading your cabin for example. For scenarios that your new booking is more expensive that the value of your FCC, you’ll need to pay the difference. Depending on the cruise line sometimes the FCC might not cover the initial deposit, extra purchases and taxes and fees. Please make sure to speak to our experts for more information.
During normal trading conditions, Future Cruise Credit submissions are updated almost immediately however at current situation, it may take several weeks for them to actually be processed. Our experts can check the status for you and provide you with your FCC number.
Different cruise lines have different policies for this, but the short answer is that the amount should be refunded. Since the FCC is calculated on the base fare, the add-ons refund will be done separately. If there is a promotion or specific offer involved, our experts can help you find another sailing with the same offering and applicable promotions.
It will depend on what the cruise line’s policy will be but most probably you will be looking at another Future Cruise Credit issue and the expiration dates will likely be adjusted accordingly. Please contact our experts and they will find the best solution for you.
The Future Cruise Credit will be issued to each individual traveller on the reservation and the calculation will be based on the breakdown of charges per individual traveller.
You can still proceed with making a booking and have your FCC applied to that booking after, however the terms and conditions will be different per Cruise Line. Some cruise lines will ask for a payment for the deposit and once your FCC is ready, the value of the credit will be applied to the balance of the cruise fare. Other cruise lines will not ask for a deposit and will allocate a part of the FCC towards the deposit amount. Our experts can help you find the best deal and itinerary based on the cruise line and your Future Cruise Credit.
