GENERAL TERMS AND CONDITIONS
This website is provided by Cruise1st Australia Pty Ltd trading as Cruise1st ("we or us"). Our Company registered number is ABN 93142277978. Our Travel Agents License Number is 2TA07820. Our registered office is at: Cruise1st Australia Pty Ltd - Level 2, 157-159 Walker Street, North Sydney, NSW 2060, Australia.
Your use of this Website is subject to the following legal terms and conditions. You may only use this site for information purposes or to make legitimate reservations or purchases. Use of this site for any other purposes is prohibited. We may withdraw your right to access to this Website at any time without notice. Your continued use of this website indicates your acceptance of these terms and conditions.
These terms and conditions contain all the terms which we have agreed in relation to the use of the Website. Please note that all bookings are subject to our General Terms and Conditions, as well as our Booking Terms and Conditions. Any arrangements made between you and any third party named or referred to on the Website are entirely at your sole risk and responsibility.
We are an Australian registered company therefore the services we offer and all aspects of these terms and conditions are governed by the applicable laws of New South Wales, Australia. Any contract concluded on this website will be concluded in the English language only. We cannot give any assurances that the information on this website complies with the laws of any other country. Any disputes that may arise between us will be subject to the jurisdiction of the courts of New South Wales, Australia.
When You Book
To make a booking you must be at least 18 years of age and able to create a binding legal contract. You undertake that all details you provide to us for the purpose of creating your booking are correct. You must carefully read the relevant Booking Terms and Conditions before accepting any quote or booking any holiday with us. You agree to be bound by these conditions.
Booking accessible cabins
You can book an accessible cabin on this website or by calling our reservations team on 1800 633 300. Bookings made on a guarantee fare or guarantee promotional basis do not permit cabin selection at the time of booking on the website or over the phone. Cruise Line suppliers do not make cabin information available to Cruise1st for any cabin booked on a guarantee basis. Guaranteed cabins are allocated by the Cruise Line and can be anywhere on the ship within the category booked. Cabin numbers are usually allocated approximately 2-3 weeks before departure but can be advised as close as the actual departure date. If you have booked a guarantee cabin and require an accessible cabin, please contact Cruise1st at email@example.com and our customer support team will request an accessible cabin with the relevant Cruise Line supplier. If you have booked a guarantee cabin and require an accessible cabin, and an accessible cabin cannot be allocated by the Cruise Line, Cruise1st will provide a full refund without penalty.
Conditions of Carriage
The carrier companies that provide the transportation for your travel arrangements produce conditions of carriage which form part of your contract both with us and with the carrier companies. You may ask for copies of the relevant conditions of carriage from our offices.
Changes to our Terms and Conditions
We reserve the right to change or modify these terms at any time. By browsing this website you are accepting that you are bound by the terms and disclaimer that is current at that time, so you should check these each time you visit our site. These terms are separate from the Booking Terms and Conditions that must be accepted by you before we agree to arrange or offer any products and services to you featured on this website.
We have tried to be as accurate as possible in the information we have provided. However, the information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information.
We are not responsible for any inaccuracies and (except as otherwise stated in these terms and conditions) make no representation and give no warranty as to its accuracy. Information contained on the Website is subject to change without notice. We cannot be liable for losses or damages you may incur which may arise from your use of any information contained in this Website.
Also we are not responsible for any losses or damages you may suffer from your access to any other information or material via web links from this site, or from any inability to access or use this website or web links. These exclusions apply only to the extent permitted by law.
We are nevertheless entitled to benefit from any applicable exclusions or limitations of liability permitted by the laws of any other country found to be applicable to the information shown on this website. Please note that the information and/or prices shown on this website are updated regularly. Much of the information is supplied to us by third parties. Cruise1st Australia cannot be responsible for any errors that may regrettably occur. Some Pricing is cached pricing, and will update once you have chosen your desired cruise. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
All prices are subject to availability at the time of publication and are per person and quoted in Australian dollars (AUD). Some pricing is cached pricing, and may be incorrect until choosing your cruise on the Cruise1st website. Please select ‘book now’ to display the most up to date price.
Important - please note: Liability disclaimer
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the website. We will not be responsible to you for any loss or damage you may suffer (however it may arise including our negligence) as a result of your access to or use of this website or any materials on this website except where the loss or damage is:
Copyright and Intellectual Property Rights
The material contained in this Website belongs to us or our Licensors. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright. You may down load, store and copy material on this site for your own private or domestic purposes but no copying for any commercial or business use is permitted.
The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
You may not frame this site within your own Website whether or not the contents of this Website then appear to be your own, or place a hypertext link to any page other than the homepage of this Website within your own Website or document (save for the purposes of operating as a search engine) without our prior written consent.
If you have an inquiry regarding any aspect of the Cruise1st website, holiday or package purchased by you, as advertised on this website, email us at enquiries@Cruise1st.com.au or write to us at our postal address: Cruise1st Australia Pty Ltd, 157-159 Walker Street, Level 2, North Sydney, NSW, 2060.
Updated October 30 2015.
Please read the following terms and conditions carefully as you are bound by them when you book and travel on any product sold to you by Cruise1st Australia Pty Ltd. Additional conditions issued by suppliers of travel related products other than Cruise1st Australia Pty Ltd may also apply.
All prices are subject to availability at the time of publication and are per person and quoted in Australian dollars (AUD). Bookings can only be made by a person aged 18 years or over. All passengers who, at the time of departure, are under the age of 18 years must be accompanied by a responsible adult. Prices are subject to change at any time and your holiday cost may be subject to additional surcharges (such as fuel surcharges) being made even after full payment has been received. Air tickets will be guaranteed when full payment is made for this item. Some pricing is cached pricing, and may be incorrect until choosing your cruise on the Cruise1st website. Please select ‘book now’ to display the most up to date price.
Not included in prices
Passports, visas, vaccinations, tipping and cruise ship gratuities (unless you have chosen to pre pay), laundry, some meals and beverages unless specified, shore excursions and optional tours, porterage, travel insurance, excess baggage charges. On some domestic US flights there may be extra charges applicable to check in your luggage.
Deposits vary by cruise line, date and duration. The full cost of airfares may also be due at the time of booking, please speak to one of our reservations agents for more details. All bookings / reservations are subject to availability at the time of booking and if your deposit is not paid by the due date, we reserve the right to cancel the booking / reservation. A fee of AUD$50.00 will apply for any reservation that requires rebooking or amendment in any way, in addition to the mandatory deposit. At the time of booking, Cruise1st will charge a $150 per person deposit in addition to any supplier deposit for all packaged holiday bookings (excludes cruise only bookings). The Cruise1st deposit of $150 per person will contribute to the final balance of your holiday, or towards the Cruise1st cancellation penalty in the event of cancellation.
Final payment is due no later than 15 weeks prior to departure from Australia unless stated otherwise on your invoice. For late bookings i.e. normally within 15 weeks of departure or where the supplier requires full payment, you will be asked for a higher deposit or the full payment at the time of booking (A Late booking fee may be added if required by the supplier of your travel arrangements). Some travel services require immediate payment in full or final payment to be made up to and exceeding 120 days prior to departure.
All payments must be made in Australian Dollars (AUD$) and all cheques must be drawn on a bank within Australia. We accept Visa, MasterCard and American Express debit & credit cards. Payments are subject to a non-refundable merchant fee surcharge, which is a percentage of the value of the transaction. These surcharges are currently between 1.5% AND 3% and may fluctuate at any time. We reserve the right to change credit card surcharges should our card processors increase or decrease their charges to us or if additional surcharges, taxes, GST or any other additional fees become payable on these charges. We also accept bank transfers and direct deposits and details will be listed on your invoice.
Tickets and Documentation
Tickets and travel documentation will normally be issued two weeks (14 days) prior to departure based on your confirmed departure date. Tickets and documentation will be sent by email. Delivery by regular postal service or express post courier may incur postal charges. If you have not received your tickets a week (7 days) prior to departure please contact us immediately using the contact details provided below. Please check your travel documents carefully upon receipt, and advise us immediately of any error. If you have any further queries, please contact our Reservation Dept on Tel: 1800 633 300 or e-mail us at firstname.lastname@example.org
If You Cancel Your Holiday or Make an Amendment
You or any member of your party may cancel your booking / holiday at any time. Written notification by email is required and this will be noted in your booking upon receipt.
If you cancel your holiday, Cruise1st will charge a $300 per person cancellation fee, plus any costs or cancellation penalties charged by suppliers i.e cruise lines, hotels and airlines. We recommend purchasing travel insurance at the time of booking which may reimburse unforeseen cancellation fees.
Please ask our consultants for the specific cancellation fee schedules of the supplied components of your specific package. This includes but not limited to cruise lines, tour operators and hotel suppliers. In addition you can refer to the suppliers websites or brochures for details.
Refunds cannot be processed until suppliers have remitted funds back to Cruise1st, and any expenses incurred by us, such as supplier fees, are confirmed. Refunds may take up to 12 weeks to process, unless advised otherwise. Any change to the original departure date after full payment has been received by us, will be considered an amendment and may be subject to the amendment fee.
Cruise1st will charge $50 per person amendment fee over and above any supplier amendment or change fees. If you make a payment to Cruise1st and then subsequently want a refund in order to pay via an alternative method, a $25 processing fee will apply.
**In this paragraph 'Deposit' means the amount payable on booking or on any subsequent amendment which may on some occasions be up to 100% of the price.
Booking accessible cabins
When you book an accessible cabin, the Cruise Line may require you to complete a special needs form. You can book an accessible cabin on the Cruise1st website or by calling our reservations team on 1800 633 300. Bookings made on a guarantee fare or guarantee promotional basis do not permit cabin selection at the time of booking on the website or over the phone. Cruise Line suppliers do not make cabin information available to Cruise1st for any cabin booked on a guarantee basis. Guaranteed cabins are allocated by the Cruise Line and can be anywhere on the ship within the category booked. Cabin numbers are usually allocated approximately 2-3 weeks before departure but can be advised as close as the actual departure date. If you have booked a guarantee cabin and require an accessible cabin, please contact Cruise1st at email@example.com and our customer support team will request an accessible cabin with the relevant Cruise Line supplier. If you have booked a guarantee cabin and require an accessible cabin, and an accessible cabin cannot be allocated by the Cruise Line, Cruise1st will provide a full refund without penalty.
Requirements to travel
Passports, visas and vaccinations are your responsibility. Without the necessary passport, visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port. We require a copy of each travelling passengers passport for any international cruise package bookings including a flight or land tour. Passports are required for all international travel and must be valid for a minimum of 6 months beyond the date of return travel. In addition, travel on our cruises will not revalidate an Australian re-entry visa. Australian residents do not need a passport or visa for any cruise that does not visit a foreign port. However, government issued photo identification is required. Queensland Proof of Age cards will not be accepted. A current Medicare card may be used for passengers under 18 years of age travelling with a responsible adult for domestic travel only. We will not be liable for any loss associated with denied boarding or denied entry in the event travelling passengers do not meet health, passport and visa travel requirements.
Traveling with Children
If you are an adult traveling with a minor that’s not your son or daughter, it is standard legal procedure to take a letter of authority from both parents advising it is acceptable to take the child on holiday.
It is highly recommended that all travellers obtain comprehensive travel insurance including the coverage for loss of deposit, cancellation fees and amendment to your holiday at the time of booking. We strongly recommend all travellers to have sufficient cover for any medical expenses that may be incurred during their overseas travel. Cruise1st Australia Pty Ltd can assist with a quote if required.
Health, Visa & Immigration Requirements
It is the passengers own responsibility to ensure they are fit for travel, this includes but not limited to pregnancy. It is also the passengers own responsibility to have valid and continuing travel documentation including visas for all countries they intend on entering or transiting through. Many cruise lines will provide the relevant visa for some countries whilst on board your cruise. A charge will be added to your on board account to cover the cost. The main countries concerned are; Vietnam, Indonesia, Brunei, Papua New Guinea & Sri Lanka.
Passports should be valid for at least 6 months after returning to Australia. Visa and health requirements can be confirmed with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, vaccination or immigration requirements. Information on current travel requirements and restrictions can currently be found by visiting www.smartraveller.gov.au and additional travel advice can be found by visiting www.dfat.gov.au
Certain laws such as the Competition and Consumer Act 2010 and any applicable state based consumer legislation (from here known as 'consumer laws'), are in place for your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a holiday.
If We Change / Cancel Your Holiday
Occasionally we may have to make changes due to cultural, environmental or commercial reasons and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest opportunity. We also reserve the right in any circumstances to cancel your holiday. For example, if the minimum number of persons required to operate a particular holiday is not reached, we may have to cancel it. However we will not cancel your holiday less than 6 weeks before departure date, except in exceptional circumstances or for reasons of force majeure*. If we are unable to provide you with the holiday booked, you may choose an alternative holiday of a comparable standard, if available (we will refund any price difference if the alternative is of a lower value) OR a credit for the value of the holiday to be redeemed within 2 years of the original date of departure. Please note that carriers such as airlines may be subject to change for reasons such as carrier availability, this is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours or a change of airports to another airport in the same city or region, changes to aircraft type, change of accommodation/vessel to another of the same standard. Cruise1st and our suppliers reserve the right to make adjustments to the advertised itinerary, cabin choice, bedding configuration, meal timings etc to take into account passenger safety, comfort and enjoyment which may include weather conditions.
Guaranteed Cabins are allocated by the Cruise Line and can be anywhere on the ship within the category booked. The cabin numbers are usually allocated approximately 2-3 weeks before departure but can be advised as close as the actual departure date. When booking two guarantee cabins of the same category the Cruise line cannot guarantee that these cabins will be allocated near each other. Guarantee cabins may also receive a complimentary upgrade. Please note a twin, triple, bunk bed style or quad berth cabin may be allocated to your party. A guarantee cabin may be allocated a cabin with an obstructed view. Please note a twin, triple or quad berth cabin may be allocated to your party. If you have booked a guarantee cabin and require an accessible cabin, please contact Cruise1st at firstname.lastname@example.org and our customer support team will request an accessible cabin with the relevant Cruise Line supplier. If you have booked a guarantee cabin and require an accessible cabin, and an accessible cabin cannot be allocated by the Cruise Line, Cruise1st will provide a full refund without penalty.
The Captain of the Ship / Aircraft must at all times have concern for the safety of his/her passengers and crew, therefore has overriding discretion at all times to act as he sees fit. In no circumstances shall we be liable for any consequence arising from adverse weather conditions experienced during your holiday. On board cruises, sea areas controlled by vessel traffic, schemes, canals, rivers and other navigable waterways may be subject to delay due to operational circumstances and/or requirements of local authorities. The Captain of the Ship has the right to alter the itinerary in any way he sees fit and we cannot therefore be responsible for any failure to meet arrival/departure times for any port of call. We will however do everything possible to assist but cannot be held liable for any additional charges.
* Force majeure means that we have to cancel or change your holiday due to unforeseeable circumstances beyond our control. These include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions.
When Redeeming Vouchers
You can redeem your voucher obtained from Cruise1st when your holiday cost is a minimum of $1500 per person. Any individual can only ever redeem one voucher per booking. Vouchers are non transferable, non combinable with other offers, cannot be exchanged for cash, cannot be redeemed against cancellation charges and only one voucher is allowed per booking. Your new booking must be made by the date indicated on your voucher and cannot be extended. This voucher may not be applicable to certain already discounted cruises - our staff will confirm at the time of booking. Cruise1st reserves the right to refuse the voucher or withdraw this offer at any time without notice. This voucher cannot be used towards your deposit, but will be discounted on the total balance of your cruise booking.
If redeeming vouchers from websites such as, but not limited to, Luxury Escapes, Cudo, Travelzoo, Scoopon, Groupon their Terms & Conditions will apply in conjunction with Cruise1st Booking Terms and Conditions.
Price match Guarantee
Applies to genuine cruise quotes from all cruise lines, registered travel agencies and websites. Quote must be in writing and must be presented to us prior to booking. Fare must be available and able to be booked by an Australian passport holder or Australian resident when you present a quote to us. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Quote must be in AUD for the same dates, ship, cabin type and category and with the same inclusions. If we are unable to match the price after all the above is confirmed we will give you a $50 voucher to use against any future booking with Cruise1st.